Privacy policy

ioflow ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and your rights under the New Zealand Privacy Act 2020.

Who we are

ioflow, 378 Main South Road, Green Island, Dunedin, Otago 9018, New Zealand. Contact: contact@ioflow.shop.

Information we collect

  • Information you provide: name, delivery and billing address, email, phone number, and order details when you buy or contact us.
  • Payment information: processed by our payment providers (e.g. Shopify Payments, PayPal). We don't store full card numbers.
  • Information collected automatically: IP address, device/browser type, and pages viewed, via cookies and similar technologies.

How we use your information

  • To process and deliver your orders and provide support.
  • To send order and shipping updates and respond to your enquiries.
  • To detect and prevent fraud and meet our legal obligations.
  • With your consent, to send marketing emails (unsubscribe any time).
  • To improve our website and understand how it's used.

Who we share it with

We share data only with service providers who help us run the store — Shopify (platform and hosting), payment processors, courier/delivery companies, and analytics/advertising providers (e.g. Google) where enabled. We do not sell your personal information.

Cookies

We use cookies to operate the store, remember your cart, and analyse traffic. You can control cookies in your browser settings. See our Cookie Notice for details.

Storage and retention

Your information may be stored on servers operated by our providers, including outside New Zealand. We keep order records for as long as needed to fulfil orders, provide support, and meet legal and tax requirements, then delete or anonymise them.

Your rights

Under the Privacy Act 2020 you have the right to access and request correction of the personal information we hold about you. To do so, email contact@ioflow.shop. If you're not satisfied with how we handle your information, you can contact the Office of the Privacy Commissioner (privacy.org.nz).

Children

Our store is not directed to children under 16, and we don't knowingly collect their personal information.

Changes

We may update this policy from time to time. The current version is always posted on this page.

Contact

ioflow · 378 Main South Road, Green Island, Dunedin, Otago 9018, New Zealand
Email: contact@ioflow.shop