Refund policy

We want you to be happy with your purchase. This policy explains returns and refunds. It does not affect the mandatory consumer rights you have under New Zealand law (Consumer Guarantees Act 1993) or applicable EU consumer law.

Change-of-mind returns

You may request a return within 30 days of delivery, provided the item is unused, undamaged, in its original packaging, and you have proof of purchase. Gift cards and final-sale items are not eligible.

Faulty, damaged, or incorrect items

If your item is faulty, damaged, or incorrect, email contact@ioflow.shop within 7 days of delivery with your order number and photos. You're entitled to a replacement or full refund, including shipping, at no cost to you.

How to start a return

  1. Email contact@ioflow.shop with your order number and reason.
  2. We'll reply within 1 business day with instructions and the return address (Romania).
  3. Send the item back using a tracked service and keep your proof of postage.

Return shipping costs

  • Change-of-mind returns: the customer pays return shipping. As returns are sent to Romania, international return postage can be costly — please contact us first.
  • Faulty, damaged, or incorrect items: we cover the return cost.

Refunds

  • Once we receive and inspect your return, we approve eligible refunds within 3 business days.
  • Refunds go to your original payment method; your bank may take a few extra business days to show the funds.
  • Original shipping is non-refundable for change-of-mind returns.

Contact

ioflow · Prelungirea Ghencea 299, București 077025, Romania
Email: contact@ioflow.shop · Phone: +40 727 040 607