Shipping policy
Thank you for shopping with ioflow. We are based in Romania (European Union) and ship to customers in New Zealand. This policy explains delivery times, costs, and what to expect with international delivery.
Where we ship
We ship to addresses in New Zealand. All orders are dispatched from our location in Romania.
Order processing
Orders are processed within 1–2 business days. You'll receive a confirmation email with tracking once your order is dispatched.
Delivery times
Because orders ship internationally from Romania to New Zealand, estimated delivery is approximately 2–5 weeks (10–25 business days) after dispatch. These are carrier estimates, not guarantees, and may vary due to customs clearance or carrier delays.
Shipping charges
- Flat international shipping: $35 NZD per order.
- Free shipping on orders over $150 NZD.
All prices and shipping charges are shown in New Zealand Dollars (NZD).
Import duties, taxes and customs
Orders are shipped internationally from Romania. Your order may be subject to New Zealand import duties, GST, or customs charges — particularly on higher-value orders — which are levied on arrival. Any such charges are the responsibility of the customer and are not included in the product or shipping price at checkout. Please check with New Zealand Customs if you are unsure.
Tracking
A tracking number is emailed to you when your order ships. If tracking hasn't updated for more than 7 business days, email contact@ioflow.shop and we'll follow up with the carrier.
Incorrect address
Please ensure your delivery address is correct at checkout. We're not responsible for orders sent to an incorrect address provided by the customer.
Lost or damaged in transit
If your order is lost or arrives damaged, email contact@ioflow.shop with your order number and photos and we'll arrange a replacement or refund.
Contact
ioflow · Prelungirea Ghencea 299, București 077025, Romania
Email: contact@ioflow.shop · Phone: +40 727 040 607